Refund policy

Return & Refund Policy for Aura Gears

Effective Date: June 25, 2026

Last Updated: August 8, 2026

At Aura Gears, we take pride in selling 100% authentic, high-performance gaming hardware. We want to ensure a transparent, fair, and seamless experience for every gamer in our community. Please read our Return, Refund, and Warranty Policy carefully before making a purchase.

1. 7-Day Return & Replacement Period

We offer a strict 7-day Return & Replacement Policy starting from the date your order is marked as Delivered by our courier partner.

  • Eligible Scenarios: Manufacturing defects, transit damage, or receiving an incorrect product.

  • Ineligible Scenarios: Change of mind, personal preference/dislike of ergonomics, accidental physical damage caused post-delivery, normal wear and tear, or liquid spills.

2. Mandatory Requirements for Refund or Replacement

To protect both our customers and our brand against fraud and transport claims, refunds or replacements are subject to mandatory proof.

To initiate any claim for a refund, replacement, or missing item, you MUST provide:

  1. Unboxing Video: A clear, uncut, continuous video starting from the sealed outer shipping box/courier flyer, showing the shipping label clearly, opening the box, and inspecting the physical product and its serial numbers.

  2. Original Tax Invoice / Bill: The official bill provided with your shipment or via email.

STRICT NOTICE: If a complete, unedited unboxing video and the original invoice are not provided, Aura Gears reserves the full right to reject any refund, replacement, or return request without exception.

3. Post 7-Day Claims & Warranty Assistance

Once the initial 7-day window after delivery has passed, Aura Gears is no longer liable for direct returns, replacements, or store refunds. The customer retains full ownership and liability for the product.

However, we care about your long-term setup:

  • In-Warranty Support: If your product experiences a functional fault after the 7-day return window and the product is still within its manufacturer warranty period, our support team will actively assist you in coordinating with the official brand service center or authorized importer to process your warranty claim.

  • Out-of-Warranty Support: If the product's official manufacturer warranty period has expired, or if the product was damaged due to customer misuse, Aura Gears cannot provide further repair, replacement, or refund assistance.

4. Return Process & Condition

If your return/replacement request is approved based on the verified unboxing video and tax invoice:

  • Item Condition: The item must be handed over to the courier in its original, undamaged retail box, along with all original accessories, cables, user manuals, inserts, and free gifts (if any).

  • Inspection: All returned items undergo a physical and technical inspection upon arriving at our facility. If the returned item shows signs of intentional tampering, physical abuse, or missing original components, the refund or replacement will be denied, and the product will be shipped back to you at your expense.

5. Refund Timelines

  • Once approved after physical inspection, refunds are processed within 3–5 business days (Or more) back to your original payment method (UPI, Net Banking, Credit/Debit Card).

  • For Cash on Delivery (COD) orders, refunds will be issued via bank transfer or UPI to details provided by the verified buyer.

6. How to Raise a Claim

If you need to claim a replacement or refund within 7 days of delivery, please contact us immediately:

  • Email: auragearsgaming@gmail.com / or open a support ticket on discord

  • Subject Line: Return Claim - Order #[Your Order Number]

  • Attachment: Attach your continuous unboxing video link/file and a copy of your tax invoice.